FAQs2019-10-17T13:01:37+00:00

Frequently Asked Questions

Does the checkout price include delivery?2019-06-20T15:37:15+00:00

Yes, the checkout price does include delivery.

Do I have to be at home when the delivery is made?2019-10-25T09:35:09+00:00

We advise that someone be present to accept the delivery, check it and sign for it. If you are not able to be present and the driver is unable to to deliver to a suitable and safe place on a flat surface then your delivery will be returned at a cost to you.

Click here to go to T&C’S.

Are bulk bags returnable?2019-06-20T15:36:26+00:00

No, these are one-trip bags for health and safety reasons, although they do prove useful for collecting garden waste, etc.

How much material is in a bag?2019-10-25T09:35:58+00:00

Bulk bags are between 750kg and 800kg.

Mini bags contain approximately 20kg – 50 bags per pallet.

Unsure how to get this product delivered? Click to view our delivery guide

How much notice do I need to give for a next day delivery?2019-10-25T09:36:20+00:00

As long as your order is placed before 11am, you will be able to receive the goods next day for a small surcharge on your order. Just tick the next day delivery box when checking out. Standard delivery is based on a 48hr economy delivery.

Does the price include VAT?2019-06-20T15:16:56+00:00

Yes, the checkout price does include vat.

When will I receive my order?2019-10-25T09:38:50+00:00

All orders placed before 11am are eligible for 48hr delivery. Please allow an extra day for delivery if your order was placed after 11am.  Please bear in mind we do not operate on weekends so all orders are processed between Monday and Friday. The courier operate on an all day delivery service between 8am – 6pm. If you are ever unsure please contact us on 0845 293 8494 or email info@aggregatesdirect.co.uk.

How is material delivered?2019-10-25T09:39:21+00:00

All bagged material is delivered on a 20 tonne vehicle at the kerb-side using a tail lift offload. Unfortunately we are not currently able to offer any other types of delivery. Please ensure you have a flat, hard surface, away from the roadside for the driver to offload. For access and delivery restrictions please see our Aggregates Delivery page. Please be aware that if your road or driveway is on an incline or decline this may cause issues for the tail lift and pallet truck offload. The driver will not be able to get the pallet truck onto a gravel driveway.

Do you deliver where I live?2019-06-20T15:25:53+00:00

We supply our aggregates to Great Britain mainland only. Simply select the postcode district for where you would like the materials to be delivered to in the drop-down on the basket page.

Do you deliver on Saturdays?2019-10-25T09:39:58+00:00

Yes, just select Saturday delivery at the checkout.

How much do I need to buy?2019-06-20T15:28:14+00:00

It may be a daunting prospect to order aggregates online, however if you are unsure of how much aggregate to purchase, try out our aggregates calculator to calculate the quantity of material that may be required for your project.

Click to use our aggregates calculator

How do I arrange for a sample?2019-10-25T09:41:05+00:00

Please order a sample by selecting a product and then picking sample in the drop down menu. Please note, not all our products are available in a sample size.

Samples of the products are available to order through the website. The sample will be of the same source and quality as the goods for sale. Due to the nature of these goods, and as with any natural material, variations in colour and form can occur. The samples are therefore representative, and we cannot guarantee that the quality, appearance and/or colours of the sample will exactly replicate the physical goods.

If in doubt, click to view our terms and conditions.

Can I return a material?2019-10-01T09:54:28+00:00

Yes, you can return materials providing they have not been used. If you are returning the goods for any other reason than defects, you will be responsible for the cost of the initial delivery as well as the cost of returning the goods to us. Please be aware that the cost of delivery and return can be costly due to the nature of the goods. The cost of return will be advised to you beforehand.

If in doubt, please see our terms & conditions. Unfortunately we cannot accept part-returns.

Not sure how much to order? Click to view our Aggregates Calculator

What is the difference between white and brown salt?2019-10-01T09:53:41+00:00

White De-icing Salt is sourced outside the UK from various mines across the world. White salt contains large granules and is generally used in areas where cleanliness and hygiene is important as it is the purer of the de-icing products and leaves very little residue. White salt is prefered by schools, retail outlets and hospitals and can be spread manually or by using a mechanical spreader on paths, roads, car parks and play grounds etc.

Brown Rock Salt is sourced from both within the UK, and various mines across the world. Brown rock salt contains large granules and is the most commonly used in the UK. The product’s natural brown colour becomes usefull when spreading because it is visible on snow. Brown salt can be spread manually or by using a mechanical spreader on paths, roads, car parks and playgrounds etc.

Click to go straight to De-icing Salt

Will I receive invoice or receipt?2019-06-20T15:34:28+00:00

Yes, a confirmation email will be sent to you on payment and confirmation of your order, which is your invoice and receipt.